Introduction
Hoppr Technologies Ltd. (“Hoppr”, “we”, “our”, or “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our platform, including our website, mobile applications, and related services (collectively, the “Platform”).
This Privacy Policy is designed to comply with the Nigeria Data Protection Act 2023 (NDPA), the Nigeria Data Protection Regulation (NDPR), and other applicable data protection laws.
Important: By accessing or using the Platform, you acknowledge and consent to the collection, processing, storage, and use of your personal data in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, you must refrain from using the Platform.
Data Controller and Contact Information
Hoppr Technologies Ltd.
Data Controller responsible for your personal data.
- badge CAC Reg: 8236921
- mail info@myhoppr.com
- call 0700-CALL-HOPPR
- language www.myhoppr.com
Nigeria Data Protection Commission (NDPC)
If you have concerns about how we handle your data.
- language https://ndpc.gov.ng
- mail info@ndpc.gov.ng
Definitions
Any information relating to an identified or identifiable natural person, including name, identification number, location data, online identifier, or factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that person.
Any operation or set of operations performed on personal data, including collection, recording, organization, storage, adaptation, retrieval, use, disclosure, erasure, or destruction.
Personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health data, data concerning sex life or sexual orientation, and data relating to criminal convictions and offences.
Personal Data We Collect
We collect the following categories of personal data:
4.1 Account & Profile
- Full name, Email, Phone number
- Date of birth, Gender
- Profile photograph
- Username and encrypted password
4.2 Identity Verification
- Government ID (NIN, License, Passport)
- Bank Verification Number (BVN)
- Tax Identification Number (TIN)
- Biometric data (facial/fingerprint)
- Proof of address
4.3 Location Data
- Real-time GPS location
- Pickup/drop-off locations & Routes
- Location history
- Approximate location (IP address)
4.5 Transaction & Payment
- Payment method details (masked)
- Transaction history & amounts
- Billing address
- Refund & Chargeback info
Other Categories Collected:
- 4.4 Device Data: Device type, model, OS, Unique identifiers (IMEI, MAC), IP address, crash reports.
- 4.6 Usage Data: Service usage patterns, search queries, ratings, reviews, customer support logs.
- 4.7 Communications: In-app messages, support correspondence, marketing preferences.
- 4.8 Sensitive Data (Safety): Biometrics (with explicit consent) and health info (only for accessibility).
How We Collect Personal Data
5.1 Information You Provide Directly
We collect data voluntarily when you register, update your profile, book services, contact support, or participate in surveys.
5.2 Information Collected Automatically
When you use the Platform, we automatically collect GPS location, device info, usage analytics, and cookies.
5.3 Information from Third Parties
We receive data from KYC providers, payment processors, social media (if connected), credit agencies, and fraud prevention partners.
How We Use Your Personal Data
| Purpose | Details |
|---|---|
| To Provide Services | Create accounts, match users, process payments, customer support. |
| Safety & Security | Verify identity, prevent fraud, background checks, emergency response. |
| Personalization & Marketing | Tailor content, send offers (with consent), loyalty schemes. |
| Analytics | Analyze usage trends, optimize operations, research. |
| Legal Compliance | Tax/accounting obligations, AML/CTF regulations, law enforcement requests. |
Legal Bases for Processing
Consent
Marketing, biometrics, location features. You may withdraw consent at any time.
Contractual Necessity
Providing mobility services, processing payments, account management.
Legal Obligation
Tax, AML/CTF compliance, regulatory reporting.
Legitimate Interests
Fraud prevention, platform improvement, security.
Data Sharing and Disclosure
We may share your personal data with:
- Service Providers: Drivers, couriers, and merchants (name, location for active trips).
- Financial Institutions: Payment processors for transaction handling and fraud prevention.
- Tech Partners: Cloud hosting, analytics, KYC providers, and marketing platforms.
- Authorities: Law enforcement and regulators where legally required.
- Business Transfers: Investors or buyers in mergers/acquisitions.
We ensure third parties are contractually obligated to protect data and comply with applicable laws.
Cross-Border Data Transfers
Your personal data may be processed outside Nigeria (e.g., EU, US). We implement safeguards such as adequacy decisions, NDPC-approved standard contractual clauses, or binding corporate rules to ensure your data remains protected.
Data Retention
Your Data Protection Rights
You have specific rights regarding your personal data:
How to Exercise Your Rights
Contact us at info@myhoppr.com or call 0700-CALL-HOPPR.
We respond within 30 days, subject to identity verification. You also have the right to complain to the NDPC.
Data Security
We use robust technical and organizational safeguards:
lock Technical
- Encryption (SSL/TLS) & encryption at rest
- Secure authentication & access controls
- Firewalls & intrusion detection
- Security audits & vulnerability testing
corporate_fare Organizational
- Staff training & confidentiality obligations
- Role-based access (least privilege)
- DPIAs for high-risk processing
- Incident response planning
No system is 100% secure. You use the Platform at your own risk. Please keep your credentials confidential.
Additional Provisions
13. Cookies and Tracking
We use cookies (Necessary, Performance, Functional, Targeting) for analytics and ads. You can manage these in browser settings. Mobile tracking IDs (IDFA/AAID) can be controlled in device settings.
14. Third-Party Links
We are not responsible for the privacy practices of third-party services linked on our Platform.
15. Children’s Privacy
Hoppr is not intended for individuals under 18. We will delete child data if discovered.
16. Automated Decision-Making
We use algorithms for matching, fraud detection, and dynamic pricing. You may request human intervention for significant decisions.
17. Data Breach Notification
High-risk breaches will be reported to NDPC within 72 hours and to affected users without undue delay.
18. Changes to Policy
Material updates will be communicated via the Platform or email.
19. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact our Data Protection Officer.
Regulatory Body
End of Privacy Policy